Shipping policy

Shipping Policy – AMYZ

Last updated: July 2026

At AMYZ, we strive to deliver your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
You will receive a confirmation email with tracking details once your order has shipped.

Cairo & Giza: 1–3 business days.
Other Governorates: 3–5 business days.
Shipping fees are calculated at checkout based on your location.
Free shipping is available on orders above a specified minimum — check the website for current promotions.

We currently ship to selected international destinations.
International delivery typically takes 7–14 business days depending on the destination.
International shipping fees and any applicable customs duties or taxes are the customer's responsibility.
AMYZ is not responsible for delays caused by customs clearance processes.

Once your order ships, you will receive a tracking number via email.
You can track your order directly through the carrier's website or via your account on online.amyz.com.eg.

If a delivery attempt fails due to an incorrect address or unavailability, the carrier will make additional attempts or hold the package.
If a package is returned to us due to failed delivery, we will contact you to arrange re-shipment at an additional cost.
AMYZ is not responsible for packages lost due to incorrect shipping information provided by the customer.
If the customer refuses delivery, shipping fees are non-refundable and will be charged regardless of whether the order is accepted or rejected.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
For lost packages, please reach out after the estimated delivery window has passed and we will investigate with the carrier.

For any shipping-related inquiries, please contact us at:

We reserve the right to update this policy at any time. Any changes will be reflected on this page with an updated date.